User.States
Class finesse.restservices.User.States
Represents the possible user state values.
Field Details
|
Name |
Description | ||
|---|---|---|---|
|
HOLD |
The user is on hold. In Unified CCX deployments, the user remains in TALKING state while on hold. | ||
|
LOGIN |
The user logs in.
| ||
|
LOGOUT |
The user has logged out. | ||
|
NOT_READY |
The user is not ready. In Unified CCX deployments, the user is in this state while on a non-routed call. | ||
|
READY |
The user is ready for calls. | ||
|
RESERVED |
The user has a incoming call, but has not answered it. | ||
|
RESERVED_OUTBOUND |
The user has an outbound call, but not connected to it. | ||
|
RESERVED_OUTBOUND_PREVIEW |
The user has an outbound call's preview information, but has not acted on it. | ||
|
TALKING |
The user is on a call. In Unified CCX deployments, this is for routed calls only. | ||
|
WORK |
The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to NOT_READY. | ||
|
WORK_READY |
The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to READY. |