User.States

Class finesse.restservices.User.States

Represents the possible user state values.

Field Details

Name

Description

HOLD

The user is on hold. In Unified CCX deployments, the user remains in TALKING state while on hold.

LOGIN

The user logs in.

Note

This is an action, not a state since a logged-in user is always in a specific state (READY, NOT_READY, TALKING and so on).

LOGOUT

The user has logged out.

NOT_READY

The user is not ready. In Unified CCX deployments, the user is in this state while on a non-routed call.

READY

The user is ready for calls.

RESERVED

The user has a incoming call, but has not answered it.

RESERVED_OUTBOUND

The user has an outbound call, but not connected to it.

RESERVED_OUTBOUND_PREVIEW

The user has an outbound call's preview information, but has not acted on it.

TALKING

The user is on a call. In Unified CCX deployments, this is for routed calls only.

WORK

The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to NOT_READY.

WORK_READY

The user is in wrap-up or work mode. This mode is configured to time out. After time out, the user's state changes to READY.