TeamResource

The TeamResource object represents a team configuration based on Team assignments. The object contains the URI, team ID, and the respective configuration. The agent or supervisor uses the TeamResource APIs to get copy of the details such as reason codes, wrap-up reasons, media properties layout, phone books, and workflows associated to the team.

From Cisco Finesse Release 12.5(1) onwards, the following User APIs are deprecated. These APIs are available for backward compatibility and have lower performance compared to the TeamResouce APIs.

• User—Get Reason Code List

• User—Get Wrap-Up Reason List

• User—Get Media Properties Layout List

• User—Get List of Phone Books

• User—Get List of Workflows

Responses from the TeamResource APIs are valid for all members of the team.

For more details, see Cisco Finesse REST APIs.