User
The User object represents an agent or supervisor and includes information about the user, such as roles, state, and teams. The User object is structured as follows:
Code Snippet
Copy<User>
<uri>/finesse/api/User/1001001</uri>
<roles>
<role>Agent</role>
<role>Supervisor</role>
</roles>
<loginId>1001001</loginId>
<loginName>csmith</loginName>
<state>NOT_READY</state>
<stateChangeTime>2012-03-01T17:58:21.234Z</stateChangeTime>
<mediaType>1</mediaType>
<pendingState>NOT_READY</pendingState>
<reasonCodeId>16</reasonCodeId>
<ReasonCode>
<category>NOT_READY</category>
<uri>/finesse/api/ReasonCode/16</uri>
<code>10</code>
<label>Team Meeting</label>
<forAll>true</forAll/>
<systemCode>false</systemCode>
<id>16</id>
</ReasonCode>
<settings>
<wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming>
<wrapUpOnOutgoing>NOT_ALLOWED</wrapUpOnOutgoing>
<deviceSelection>enabled</deviceSelection>
</settings>
<extension>1001001</extension>
<mobileAgent>
<mode>CALL_BY_CALL</mode>
<dialNumber>4085551234</dialNumber>
</mobileAgent>
<firstName>Chris</firstName>
<lastName>Smith</lastName>
<teamId>500</teamId>
<teamName>Sales</teamName>
<skillTargetId>6067</skillTargetId>
<dialogs>/finesse/api/User/1001001/Dialogs</dialogs>
<teams>
<Team>
<uri>/finesse/api/Team/2001</uri>
<id>2001</id>
<name>First Line Support</name>
</Team>
<Team>
<uri>/finesse/api/Team/2002</uri>
<id>2002</id>
<name>Second Line Support</name>
</Team>
<Team>
<uri>/finesse/api/Team/2003</uri>
<id>2003</id>
<name>Third Line Support</name>
</Team>
... other teams ...
</teams>
<services>
<service>AgentAnswers</service>
... other services ...
</services>
<activeDeviceId>SEP0019305D8EC1</activeDeviceId>
<Devices>
<Device>
<deviceId>SEP0019305D8EC1</deviceId>
<deviceType>30018</deviceType>
<deviceTypeName>Cisco 7961</deviceTypeName>
</Device>
<Device>
<deviceId>CSFJP5550016</deviceId>
<deviceType>503</deviceType>
<deviceTypeName>Cisco Unified Client Services Framework</deviceTypeName>
</Device>
</Devices>
</User>
Note | The <services> element only applies to Unified CCE deployments. |