RuntimeConfigInfo API Parameters
|
Parameter |
Type |
Description |
Possible Values |
Notes |
|---|---|---|---|---|
|
activeDialogCount |
Integer |
The count of active calls present in the node. |
— |
— |
|
activeTaskCount |
Integer |
The count of active tasks present in the node. |
— |
— |
|
averageConfiguredMediaPerAgent |
Integer |
The average of the configured media channels for the logged in agents (voice). For example, Agent 1 has logged in to the voice channel and has configured for voice and chat. Agent 2 has logged in to the voice channel and has configured for voice, email, and chat. Result is (2+3)/ 2 = 2 |
— |
This parameter is not applicable for Unified CCX. However, the value is considered as 1. |
|
averageLoggedInMediaPerAgent |
Integer |
The average of the logged in media channels by the agent who has logged in (voice). For example, Agent 1 has logged in to the voice channel and chat. Agent 2 has logged in the voice channel along with email. Result is (2+2)/ 2 = 2 |
— |
This parameter is not applicable for Unified CCX. However, the value is considered as 1. |
|
averageSkillGroupCountPerAgent |
Integer |
The count of the average configured skill groups among all the logged in agents for that node. For example,
Result is (3+2+1)/ 3 = 2 |
— |
— |
|
connectedUsersInfo |
Collection |
Information of the agents logged in to Cisco Finesse. |
— |
— |
|
→ userSummary |
Collection |
Summary information of the agents logged in to Cisco Finesse. |
— |
— |
|
→ desktopUsers |
Integer |
The number of desktop agents logged in to Cisco Finesse. |
— |
— |
|
→fippaUsers |
Integer |
The number of Finesse IPPA agents logged in to Cisco Finesse. |
— |
— |
|
→ thirdPartyUsers |
Integer |
The number of third-party agents logged in to Cisco Finesse. |
— |
— |
|
maxSkillGroupCountPerAgent |
Integer |
The count of the maximum configured skill groups among all the logged in agents for that node. For example,
Result is 3 (maximum count) |
— |
— |
|
timeToInService |
Integer |
The time taken by Cisco Finesse to connect with the CTI server in seconds. |
— |
— |
|
totalLoggedInAgentsInNode |
Integer |
The count of the logged in agents for the voice channel only. |
— |
— |
|
uniqueConfiguredSkillGroups |
Integer |
The count of the unique skill groups among all the logged in agents for that node. |
— |
— |
|
uri |
String |
The URI to get a new copy of the RuntimeConfigInfo object. |
— |
— |