ConnectedUsersInfo

The ConnectedUsersInfo object retrieves the real-time list of connected users. Administrators can use this information to find the number of users and the type of connectivity to the Finesse server to support maintenance or other administrative activities. This information fetched is not instantaneous and is refreshed every five seconds.

The ConnectedUsersInfo object is structured as follows:

Code Snippet

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<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<ConnectedUsersInfo>
  <userSummary>
    <desktopUsers></desktopUsers>
    <fippaUsers></fippaUsers>
    <thirdPartyUsers></thirdPartyUsers>
    <totalConnectedUsers></totalConnectedUsers>
    <totalConnectedUsersViaProxy></totalConnectedUsersViaProxy>
  </userSummary>
  <uri>/finesse/api/ConnectedUsersInfo</uri>
</ConnectedUsersInfo>