WorkflowService

Class finesse.workflow.WorkflowService

Provides an API which consists of methods that allow a gadget to submit the workflow task.

Example

var containerServices = finesse.containerservices.ContainerServices.init();
workflowService = finesse.workflow.WorkflowService.init(containerServices);
var payload = {
    "dialogId": "email1",
    "mediaType": "email",
    "state": "EMAIL_READ",
    "taskVariables": {
        "from": "mme@cisco.com",
        "cc": "yyy@cisco.com"
    }
}
workflowService.submitTask(payload);

Methods

init(containerServices)

Initiates the WorkflowService and accepts finesse.containerservices.ContainerServices as a parameter.

Example

var containerServices = finesse.containerservices.ContainerServices.init();
workflowService = finesse.workflow.WorkflowService.init(containerServices);

Parameters


Name	Type	Description	Required
ContainerServices	Function	Provides container level services for gadget developers. Gadgets can utilize the container dialogs and event handling to add or remove a service.	Yes

submitTask(payload)

Allows to trigger workflow for digital channels.

Example

var payload = {
    "dialogId": "email1",
    "mediaType": "email",
    "state": "EMAIL_READ",
    "taskVariables": {
        "from": "mme@cisco.com",
        "cc": "yyy@cisco.com"
    }
}
workflowService.submitTask(payload);

Parameters


Name	Type	Description	Required
payload	Object	The action data of the JSON object as per the specification.	Yes
-->dialogId	String	Unique identifier of the dialog that helps in debugging an error. For example, dialogId, eventId, chatId and so on.	Yes
-->mediaType	String	The type of media under which the dialog is classified. For example, CHAT and EMAIL.	Yes
-->state	Enum	The workflow statuses are based on the task that is run. Values for Unified CCX are: CHAT CHAT_PRESENTED CHAT_ACCEPTED CHAT_HANDLED CHAT_DECLINED CHAT_LEAVE EMAIL EMAIL_PRESENTED EMAIL_READ EMAIL_DISCARDED EMAIL_REPLIED EMAIL_FORWARDED EMAIL_REQUEUED Values for Unified CCE are: TASK_OFFERED TASK_ACCEPTED TASK_ACTIVE TASK_PAUSED TASK_INTERRUPTED TASK_CLOSED	Yes
-->taskVariables	Array	The corresponding value of the workflow name for the individual task. For example, the keys of the callVariables are callVariable name and callVariable value.	No