TeamResource API Parameters

ReasonCodes

Collection

Information about the reason codes that are currently associated with this team.

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-->category

String

The category of the reason code.

NOT_READY, LOGOUT, ALL

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-->uri

String

The full URI for the reason code.

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-->code

Integer

Numeric code associated with this reason code.

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-->forAll

Boolean

Whether the reason code is global (true) or non-global (false).

true, false

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-->systemCode

Boolean

The reserved status of the reason code

true, false

-->label

String

The label associated with this reason code.

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WrapUpReasons

String

Information about the wrap-up reasons currently associated with this team.

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-->uri

String

The URI to get a new copy of the WrapUpReason object.

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-->label

String

The UI label for the wrap-up reason.

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Maximum of 39 bytes (which is equal to 39 US English characters).

The label must be unique.

-->forAll

Boolean

Whether the wrap-up reason is global (true) or non-global (false).

true, false

MediaPropertiesLayouts

Collection

Information about the media properties layouts that are currently associated with this team.

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PhoneBooks

Collection

Information about the phone books currently associated with this team.

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name

String

The name of the phone book.

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type

String

The type of phone book.

GLOBAL, TEAM

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Workflows

Collection

Information about the workflows that are currently associated with this team.

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For more information on Workflow parameters, see Workflow API Parameters.

teamid

String

Team ID for which layout is requested.

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role

String

Agent or Supervisor for which layout is requested.

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fineseLayout

Boolean

Layout information of the requested user.

true, false

For now, the default value is false. If true, the api returns 501 HTTP Status code.