TeamMessage

The TeamMessage object represents messages that can be sent by the supervisor or the Finesse administrator to any or all teams. It contains the URI, team message, and id of the sender. The supervisor or administrator uses the TeamMessage APIs to create or delete a team message, return all active messages for a team, and return all messages created by a user.

The TeamMessage object is structured as follows:

Code Snippet

Copy<TeamMessage>
    <uri>/finesse/api/TeamMessage/be1598bb-bb2a-4dfc-8c01-91ec10b029af</uri>
    <id>be1598bb-bb2a-4dfc-8c01-91ec10b029af</id>
    <createdBy>
        <id>1001050</id>
        <firstName>AGENT</firstName>
        <lastName>1001050</lastName>
    </createdBy>
    <createdAt>1537418173</createdAt>
    <duration>100</duration>
    <content>content 4</content>
    <teams>
        <team>5052</team>
        <team>5000</team>
    </teams>
</TeamMessage>