JavaScript Representation of Finesse REST API

Finesse JavaScript library uses JavaScript objects that represent the underlying REST API objects¹ such as a User, Dialog, Phonebook and so on. When a Finesse JavaScript class is initialized, a corresponding REST API call is made, and the response is populated into a JavaScript object. In addition to having JavaScript object representations of Finesse REST API objects, the Finesse JavaScript library also supports the subscription to the Finesse Notification Service. When a Finesse notification is sent for a particular JavaScript object, the corresponding handler of the object is triggered with the updated JavaScript object as the parameter.

¹_{JavaScript objects that represent the underlying REST API objects are referred to as JavaScript REST objects further on in this document.}

This section establishes the principle behind the Finesse JavaScript objects. For example, consider the Finesse REST API called User. A User is an agent who can log in to the Finesse Desktop with valid credentials. A User object can be a composition of various fields such as State, Dialogs, Phonebooks, and so on.