Finesse

Queue API Parameters


Parameter	Type	Description	Possible Values	Notes
uri	String	The URI to get a new copy of the Queue object.	—
id	String	A unique identifier for the queue. This identifier is the PeripheralNumber from t_Skill_Group in AWDB.	—
name	String	The name of the queue.	—
statistics	Collection	A list of statistics for the queue.	—
-->callsInQueue	Integer	The number of calls currently queued to this queue.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->startTimeOf LongestCallInQueue	String	The start time of the longest call in the queue. The format for this parameter is YYYY-MM-DDThh:MM:ssZ.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsReady	Integer	The number of agents assigned to the queue who are in READY state.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsNotReady	Integer	The number of agents assigned to the queue who are in NOT_READY state.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsTalking Inbound	Integer	The number of agents assigned to the queue who are in TALKING state on inbound calls.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsTalking Outbound	Integer	The number of agents assigned to the queue who are in TALKING state on outbound calls.	—	If the queue is not assigned to an agent or supervisor, this value is -1. Outbound calls include non-routed calls placed to external devices that are not monitored by Unified Communications Manager or to devices in a different Unified Communications Manager cluster. Outbound Dialer calls are not included.
-->agentsTalking Internal	Integer	The number of agents assigned to the queue who are in Talking state on internal calls. Internal calls are consult calls. When an agent on a routed call initiates an internal consult call, this statistic is incremented for the queue associated with the original call.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsWrapUp NotReady	Integer	The number of agents assigned to the queue who are in Work Not Ready state.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsWrapUp Ready	Integer	The number of agents assigned to the queue who are in Work Ready state.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsBusyOther	Integer	Number of agents currently busy with calls.	—	If the queue is not assigned to an agent or supervisor, this value is -1.
-->agentsLoggedOn	Integer	Number of agents who are currently logged in to the system.	—	If the queue is not assigned to an agent or supervisor, this value is -1.