PhoneBook

Class finesse.restservices.PhoneBook

Extends finesse.restservices.RestBase Common Parameters

PhoneBook is a list of contacts available to a user for a quick dial. PhoneBooks are assigned globally (to all agents) or to specific teams.

Example

Code Snippet

Copy_phoneBooks = _user.getPhoneBooks({
onCollectionAdd: _handlePhoneBookAdd,
onCollectionDelete: _handlePhoneBookDelete,
onLoad: _handlePhoneBooksLoaded
});
_phoneBookCollection = _phoneBooks.getCollection();
for (var phoneBookId in _phoneBookCollection) {
if (_phoneBookCollection.hasOwnProperty(phoneBookId)) {
_phoneBook = _phoneBookCollection[phoneBookId];
etc...
}
}

For additional parameters and methods, see RestBase Common Parameters.

Methods

getContacts(handlers)

Retrieves the collection of contact objects that is part of the PhoneBook.

Parameters


Name	Type	Description	Required
handlers	Object	An object containing the handlers for the request. For more information on handlers, see Request Handlers.	Yes

Returns

{finesse.restservices.Contacts} The Contacts object.

getEmbeddedContacts()

Retrieves either a URI or collection of contacts.

Returns

{String} The URI or finesse.restservices.Contacts object.

getName()

Retrieves the name of the PhoneBook.

Returns

{String} The name of the PhoneBook.

getType()

Retrieves the PhoneBook type. The following are the two types of PhoneBooks.

GLOBAL—By default, available to all agents. Cisco Finesse supports a maximum of 10 global PhoneBooks.
TEAM—The administrator assigns the PhoneBooks to a specific team. Cisco Finesse supports a maximum of 300 team PhoneBooks.

Returns

{String} The PhoneBook type.