Disposition Code Parameter Values for Nonvoice Tasks

Normal End

CD_NORMAL_END_TASK

The task ended normally.

Transfer

CD_TASK_TRANSFER

The task was transferred. The initiating application sends a new task request to CCE for routing that includes the task id of the first task.

CD_TASK_TRANSFERRED_ON_AGENT_LOGOUT

The task was transferred because the agent logged out during the task.

RONA

CD_RING_NO_ANSWER

The task timed out while waiting to be accepted by an agent. The task was redirected to another agent.

Task Lifetime Exceeded

CD_MAX_DIALOG_LIFETIME_EXCEEDED

The dialog ended because it exceeded the maximum task duration for the MRD.

Customer Abandoned

CD_TASK_ABANDONED_WHILE_OFFERED

The customer cancelled the task before the agent began working on the task.

In this case, the Finesse user sees the offered dialog but the dialog is deleted before the user can accept it.

Other

CD_CANT_OBTAIN_DIALOG_ID

The Agent PG could not assign an ID to the dialog.

In this case, the Finesse user sees the offered dialog, but it is deleted before the user can accept the dialog.

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CD_AGENT_LOGGED_OUT_DURING_DIALOG

The agent working on the task logged out before the task ended.

CD_TASK_ENDED_DURING_APP_INIT

This indicates that the dialog was in progress when the application path went down, and ended before the application path was reinitialized, but within the task life timeout threshold. When the application path was reinitialized, the Agent PG ended the dialog.

CD_APPLICATION_DISCONNECTED

One instance of an application that is allowed to have multiple client connections with the same application path was disconnected. However, the application path is not down because another instance of the application is still connected.