User.WorkMode

Class finesse.restservices.User.WorkMode

WorkMode is only applicable for Unified CCE and mobile agents. When an agent has logged in as a mobile agent (by selecting Sign in as a Mobile Agent checkbox in the Cisco Finesse login page), then the agent must select the work mode from the drop-down list. The following are the work modes:

Call by Call
Nailed Collection

Field Details


Name	Description
CALL_BY_CALL	The mobile agent is connected (dialed) for each incoming call received, and is disconnected when the call ends.
NAILED_CONNECTION	The mobile agent is connected (dialed) at login and the call stays connected through multiple customer calls.