Dialog.Actions

ACCEPT

The user accepts a dialog that is being previewed.

ANSWER

The user answers a dialog.

BARGE_CALL

The user barges into a dialog.

CANCEL_SCHEDULED_CALLBACK

The user cancels a scheduled callback.

CLOSE

The user closes a dialog.

CONFERENCE

The user initiates a conference of a dialog.

CONSULT_CALL

The user initiates a consult call.

DROP

The user drops from the dialog.

DTMF

The user sends DTMF digits to a dialog.

HOLD

The user puts the dialog on hold.

MAKE_CALL

The user makes a new dialog.

PARTICIPANT_DROP

The supervisor drops a participant from the dialog.

RECLASSIFY

The user changes the classification for the dialog.

REJECT

The user rejects a dialog.

RETRIEVE

The user retrieves a dialog that is on Hold.

START_RECORDING

The user initiates a recording on a dialog.

TRANSFER

The user initiates a transfer of a dialog.

TRANSFER_SST

The user initiates a single-step transfer of a dialog.

UPDATE_CALL_DATA

The user updates data on a dialog.

UPDATE_SCHEDULED_CALLBACK

The user updates the time or number for a scheduled callback.