LayoutConfig
The LayoutConfig object is a container element that holds the layout XML for the Finesse desktop. The layout XML defines how tabs, labels, columns, and gadgets appear on the Finesse agent and supervisor desktops.
When the desktop loads, Finesse reads the label for each tab and attempts to find it in the resource bundle (as a key). If Finesse finds the key, it displays in the value in the tab. If Finesse does not find the key, it displays the key as the default value for the tab.
The following example shows how the key mappings appear in the resource bundle for the Home and Manage Call tabs:
Code Snippet
Copy
finesse.container.tabs.agent.homeLabel=Home
finesse.container.tabs.agent.manageCallLabel=Manage Call
finesse.container.tabs.supervisor.homeLabel=Home
finesse.container.tabs.supervisor.manageCallLabel=Manage Call
Note | Gadgets that reside on the Finesse server can be specified by a relative path, as shown in the following example: Code Snippet CopyGadgets that are hosted on a server other than the Finesse server must be specified with a fully-qualified URL (absolute path), as shown in the following example: Code Snippet Copy |
The LayoutConfig object is structured as follows for Unified CCE:
Code Snippet
Copy<!--
*Note: When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<!-- DO NOT EDIT. The version number for the layout XML. -->
<version>1250.03</version>
<configs>
<!-- The Title for the application which can be customized. -->
<config key="title" value="Cisco Finesse"/>
<!-- The following entries are examples of changing defaults for desktop properties.
To change any property, uncomment the respective line and set the appropriate value.
For more details on the properties that can be customized, refer to the Cisco Finesse Administration Guide.
Note: The customized properties can only be set in the configs section and are not role-specific. -->
<!-- <config key="enableDragDropAndResizeGadget" value="false"/> -->
<!-- <config key="wrapUpCountDown" value="true"/> -->
<!-- <config key="desktopChatAttachmentEnabled" value="true"/> -->
<!-- <config key="forceWrapUp" value="true"/> -->
<!-- The logo file for the application -->
<!-- For detailed instructions on using custom icons for logos and tabs,
please refer to the section "Customize Title and Logo in the Header"
in the Finesse Administration Guide. -->
<!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> -->
</configs>
<header>
<!-- Please ensure that at least one gadget/component is present within every headercolumn tag -->
<leftAlignedColumns>
<headercolumn width="300px">
<component id="cd-logo">
<url>/desktop/scripts/js/logo.js</url>
</component>
</headercolumn>
<headercolumn width="230px">
<component id="agent-voice-state">
<url>/desktop/scripts/js/agentvoicestate.component.js</url>
</component>
</headercolumn>
<headercolumn width="251px">
<component id="nonvoice-state-menu">
<url>/desktop/scripts/js/nonvoice-state-menu.component.js</url>
</component>
</headercolumn>
</leftAlignedColumns>
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
</header>
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<
<!-- The following gadget is for CloudCherry Customer Experience Journey.
If CloudCherry is onboarded successfully with all configurations, then replace the url
with the actual url obtained by exporting the Cisco Finesse gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml</gadget> -->
<gadget>/desktop/scripts/js/queueStatistics.js</gadget>
<!--
The following Gadgets are for LiveData.
If you wish to show LiveData Reports, then do the following:
1) Uncomment each Gadget you wish to show.
2) Replace all instances of "my-cuic-server.com" with the Fully Qualified Domain Name of your Intelligence Center Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTES:
- In order for these Gadgets to work, you must have performed all documented pre-requisite steps.
- Do *NOT* change the viewId (unless you have built a custom report and know what you are doing).
- The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts).
-->
<!-- HTTPS Version of LiveData Gadgets -->
<!-- TEAM STATUS REPORTS: 1. Agent Default view (default), 2. Agent Skill Group Default view -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName&
viewId_2=9AB7848B10000141000001C50A0006C4&filterId_2=agent.id=CL%20teamName</gadget> -->
<!-- QUEUE STATUS REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view, 3. Precision Queue Default view, 4. Precision Queue Utilization view -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=310&viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName
&viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName
&viewId_3=B71A630C10000144000002480A0007C5&filterId_3=precisionQueue.id=CL%20teamName&
viewId_4=286B86F01000014C000005330A0006C4&filterId_4=precisionQueue.id=CL%20teamName</gadget> -->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<icon>column-chart</icon>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=150&viewId=0B8D11317ED54A80B64F3AE28C5139E5&
filterId=agentStats.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&
filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&
filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<!--
The following Gadgets are for LiveData.
If you wish to show More LiveData Reports, then do the following:
1) Uncomment each Gadget you wish to show.
2) Replace all instances of "my-cuic-server.com" with the Fully Qualified Domain Name of your Intelligence Center Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTES:
- In order for these Gadgets to work, you must have performed all documented pre-requisite steps.
- Do *NOT* change the viewId (unless you have built a custom report and know what you are doing).
- The "teamName" will be automatically replaced with the Team Name of the User logged into Finesse (for Team-specific layouts).
-->
<!-- If you are showing the "More Live Data Reports" tab, then also uncomment this section.
<tab>
<id>moreLiveDataReports</id>
<icon>reports-more</icon>
<label>finesse.container.tabs.agent.moreLiveDataReportsLabel</label>
<gadgets>
-->
<!-- HTTPS Version of LiveData Gadgets -->
<!-- AGENT REPORTS: 1. Agent Default view (default) -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName</gadget>-->
<!-- AGENT SKILL GROUP REPORTS: 1. Agent Skill Group Default view (default) -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId_1=9AB7848B10000141000001C50A0006C4&filterId_1=agent.id=CL%20teamName</gadget>-->
<!-- QUEUE STATUS SKILL GROUP REPORTS: 1. Skill Group Default view (default), 2. Skill Group Utilization view -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId_1=B7371BE210000144000002870A0007C5&filterId_1=skillGroup.id=CL%20teamName&
viewId_2=9E760C8B1000014B0000005A0A0006C4&filterId_2=skillGroup.id=CL%20teamName</gadget>-->
<!-- QUEUE STATUS PRECISION QUEUE REPORTS: 1. Precision Queue Default view (default), 2. Precision Queue Utilization view -->
<!-- <gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId_1=B71A630C10000144000002480A0007C5&filterId_1=precisionQueue.id=CL%20teamName&
viewId_2=286B86F01000014C000005330A0006C4&filterId_2=precisionQueue.id=CL%20teamName</gadget>-->
<!-- If you are showing the "more reports" tab, then uncomment this section too.
</gadgets>
</tab>
-->
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.supervisor.homeLabel</label>
<columns>
<column>
<gadgets>
<!-- The following gadget is for CloudCherry Customer Experience Analytics.
If CloudCherry is onboarded successfully with all configurations, then replace the url
with the actual url obtained by exporting the Cisco Finesse gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> -->
<gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget>
<!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. -->
<!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance").
This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget.
If the id for team performance gadget is changed, the values for the associated managedBy attribute
for the managed gadgets, also need to be updated with the new id.
These managed gadgets are not displayed by default, but would be displayed when the option
"view history" is selected, for an agent, in the team performance gadget.
Note: As managed gadgets are not displayed by default, placing managed gadgets alone on
separate columns of their own, would display blank space in that area.
For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide.
-->
<gadget managedBy="team-performance">https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=275&viewId=630CB4C96B0045D9BFF295A49A0BA45E&filterId=agentTaskLog.id=AgentEvent:Id
&type=dynamic&maxRows=20</gadget>
<gadget managedBy="team-performance">https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=275&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=AgentEvent:Id
&type=dynamic&maxRows=20</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of a logged in supervisor. -->
<gadgets>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&
viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&
viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<icon>team-data</icon>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<!-- The following gadget is used by the supervisor to view an agent's queue interval details. -->
<gadgets>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&
viewId=0B8D11317ED54A80B64F3AE28C5139E5&filterId=agentStats.id=CL%20teamName</gadget>
<gadget>https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalGadget.jsp?
viewId=BD9A8B7DBE714E7EB758A9D472F0E7DC&linkType=htmlType&viewType=Grid
&refreshRate=900&@start_date=RELDATE%20THISWEEK&@end_date=RELDATE%20THISWEEK&
@agent_list=CL%20~teams~&gadgetHeight=360</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<icon>storage</icon>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/scripts/js/queueStatistics.js</gadget>
</gadgets>
</column>
</columns>
</tab>
</tabs>
</layout>
</finesseLayout>
The LayoutConfig object is structured as follows for Unified CCX:
Code Snippet
Copy<!--
*Note:
- When you upgrade, modify Custom Layout XML appropriately to utilize the benefits of new gadgets.
- Remove the Agent State Log gadget from My Statistics tab, as it is available in the My History tab.
-->
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<!-- DO NOT EDIT. The version number for the layout XML. -->
<version>1250.03</version>
<configs>
<!-- The Title for the application which can be customized. -->
<config key="title" value="Cisco Finesse"/>
<!-- The following entries are examples of changing defaults for desktop properties.
To change any property, uncomment the respective line and set the appropriate value.
For more details on the properties that can be customized, refer to the Cisco Finesse Administration Guide.
Note: The customized properties can only be set in the configs section and are not role-specific. -->
<!-- <config key="enableDragDropAndResizeGadget" value="false"/> -->
<!-- <config key="wrapUpCountDown" value="true"/> -->
<!-- <config key="desktopChatAttachmentEnabled" value="true"/> -->
<!-- <config key="enableShortCutKeys" value="true"/> -->
<!-- The logo file for the application -->
<!-- For detailed instructions on using custom icons for logos and tabs,
please refer to the section "Customize Title and Logo in the Header"
in the Finesse Administration Guide. -->
<!-- <config key="logo" value="/3rdpartygadget/files/cisco_finext_logo.png"/> -->
</configs>
<header>
<!-- Please ensure that at least one gadget/component is present within every headercolumn tag -->
<leftAlignedColumns>
<headercolumn width="300px">
<component id="cd-logo">
<url>/desktop/scripts/js/logo.js</url>
</component>
</headercolumn>
<headercolumn width="230px">
<component id="agent-voice-state">
<url>/desktop/scripts/js/agentvoicestate.component.js</url>
</component>
</headercolumn>
<headercolumn width="251px">
<component id="nonvoice-state-menu">
<url>/desktop/scripts/js/nonvoice-state-menu.component.js</url>
</component>
</headercolumn>
</leftAlignedColumns>
<rightAlignedColumns>
<headercolumn width="50px">
<component id="broadcastmessagepopover">
<url>/desktop/scripts/js/teammessage.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="chat">
<url>/desktop/scripts/js/chat.component.js</url>
</component>
</headercolumn>
<headercolumn width="50px">
<component id="make-new-call-component">
<url>/desktop/scripts/js/makenewcall.component.js</url>
</component>
</headercolumn>
<headercolumn width="72px">
<component id="identity-component">
<url>/desktop/scripts/js/identity-component.js</url>
</component>
</headercolumn>
</rightAlignedColumns>
</header>
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat and email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<!-- The following gadget is for CloudCherry Customer Experience Journey.
If CloudCherry is onboarded successfully with all configurations, then replace the url
with the actual url obtained by exporting the Cisco Finesse gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml</gadget> -->
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=
AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<icon>column-chart</icon>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=150&
viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-ccp-server" with the Fully Qualified Domain Name of your CCP Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column
<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.agent.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-ccp-server/multisession/ui/gadgets/multisession-reply-gadget.xml?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/scripts/js/callcontrol.js</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
- The NonVoiceControl gadget is a headless gadget(i.e., with no display of its own),
but has to be available for the agent's non-voice state control to be able to
set agent states for WebChat and Email.
<gadget hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>manageTeam</id>
<icon>manage-team</icon>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<!-- The following gadget is for CloudCherry Customer Experience Analytics.
If CloudCherry is onboarded successfully with all configurations, then replace the url
with the actual url obtained by exporting the Cisco Finesse gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> -->
<gadget id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget>
<!-- The following gadgets are used for viewing the call history and state history of an agent selected in the Team Performance Gadget. -->
<!-- The following gadgets are managed(loaded and displayed) by the team performance gadget (associated with id "team-performance").
This association is done using the mapping of managedBy attribute of the managed gadgets, to the id of managing gadget.
If the id for team performance gadget is changed, the values for the associated managedBy attribute
for the managed gadgets, also need to be updated with the new id.
These managed gadgets are not displayed by default, but would be displayed when the option
"view history" is selected, for an agent, in the team performance gadget.
Note: As managed gadgets are not displayed by default, placing managed gadgets alone on
separate columns of their own, would display blank space in that area.
For more details on managed gadgets and managedBy attribute, please refer to Finesse Administration Guide.
-->
<gadget managedBy="team-performance">https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?
gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=
AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
<gadget managedBy="team-performance">https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?
gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=
AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.supervisor.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of a supervisor. -->
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<icon>team-data</icon>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=620&
viewId_1=7291DCB410000140000000890A4E5B33&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=728283C210000140000000530A4E5B33
&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=F2F1FC17100001440000014E0A4E5D48&filterId=ChatAgentStats.agentId=CL</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=BCC5767B1000014F000000580A4D3FA7&filterId=EmailAgentStats.agentId=CL</gadget>
-->
<!--
The following Gadgets are used for Predictive/Progressive/Preview Agent Outbound.
To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId_1=FD919FB9100001440000005D0A4E5B29&filterId_1=ResourceIAQStats.resourceId=CL&viewId_2=FD919FB510000144000000470A4E5B29
&filterId_2=ResourceIAQStats.resourceId=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<icon>storage</icon>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=620
&viewId_1=C8E2DB1610000140000000A60A4E5E6B&filterId_1=VoiceIAQStats.esd
Name=CL&viewId_2=9A7A14CE10000140000000ED0A4E5E6B&filterId_2=VoiceCSQDetailsStats.
agentId=CL&compositeFilterId=VoiceCSQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL&
viewId_3=C8EF510810000140000000EB0A4E5E6B&filterId_3=VoiceIAQStats.esdName=CL&viewId_4=
C8EE241910000140000000C30A4E5E6B&
filterId_4=VoiceIAQStats.esdName=CL</gadget>
<!--
The following Gadget is used for WebChat and Email. It is *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the gadget
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=E42ED788100001440000007B0A4E5CA1&filterId=ChatQueueStatistics.queueName=CL</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=13970B4E100001500000021C0A4D3FA7&filterId=EmailQueueStatistics.queueName=CL</gadget>
-->
</gadgets>
</column>
</columns>
</tab>
<!--
The following Tab and Gadget are used for WebChat and Email. They are *ONLY* supported with WebChat and Email. If you are not using WebChat or Email, then
remove them. If you are using WebChat or Email, include this Gadget in the Desktop Layouts used by Teams associated with chat or email
CSQs. To include this functionality:
1) Remove these comments leaving the tab and gadget
2) Replace all instances of "my-ccp-server" with the Fully Qualified Domain Name of your CCP Server.
3) [OPTIONAL] Adjust the height of the gadget by changing the "gadgetHeight" parameter.
IMPORTANT NOTE:
- In order for this Gadget to work, you must have performed all documented prerequisite steps.
RESTRICTIONS:
- The multisession-reply-gadget must not be configured as a page level gadget
- The multisession-reply-gadget must not be configured in a column
<tab>
<id>manageNonVoiceMedia</id>
<icon>settings</icon>
<label>finesse.container.tabs.supervisor.manageNonVoiceMediaLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://my-ccp-server/multisession/ui/gadgets/multisession-reply-gadget.xml?gadgetHeight=590</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
<!--
The following gadget provides Supervisor with advanced capabilities.
Using this gadget, supervisors can manage Queues, Prompts, Calendars, and so on.
Before including this gadget in Desktop Layout,
ensure that the advanced capability is enabled in Unified CCX Administration.
<tab>
<id>ASCGadget</id>
<icon>admin</icon>
<label>finesse.container.tabs.supervisor.advancedcapabilities</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/ascgadget/gadgets/ascgadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
-->
</tabs>
</layout>
</finesseLayout>