PhoneBook

The PhoneBook object represents a phone book that contains contacts. Each PhoneBook object contains a Contacts summary object.

Phone books can be assigned globally (to all agents) or to specific teams. Finesse supports a maximum of 10 global phone books and 300 team phone books.

The PhoneBook object is structured as follows:

Copy<PhoneBook>
    <uri>/finesse/api/PhoneBook/{id}</uri>
    <name></name>
    <type></type>
    <contacts>/finesse/api/PhoneBook/{id}/Contacts</contacts>
</PhoneBook>