Finesse

MediaDialog

Class finesse.restservices.MediaDialog

Extends finesse.restservices.DialogBase

Represents a non-voice media dialog and also exposes the methods to perform actions on the media dialog. For example, accepting, starting, pausing, resuming, transferring, closing, and so on.

Example

Code Snippet

Copy_MediaDialogs = _media.getMediaDialogs({
    onCollectionAdd: _handleDialogAdd,
    onCollectionDelete: _handleDialogDelete,
    onLoad: _handleMediaDialogsLoaded
});
_dialogCollection = _MediaDialogs.getCollection();
for (var mediadialogId in _dialogCollection) {
    if (_dialogCollection.hasOwnProperty(dialogId)) {
        _mediadialog = _dialogCollection[mediadialogId];
        etc...
    }
}

For additional parameters and methods, see RestBase Common Parameters.

Methods

setTaskState(action, handlers, target)

Sets the state on a media dialog based on the action given.

Example

Code Snippet

Copy_mediaDialog.setTaskState(finesse.restservices.MediaDialog.TaskActions.ACCEPT, {
        success: _handleAcceptSuccess,
        error: _handleAcceptError
    },
    null)

Parameters


Name	Type	Description	Required
action	String	The action is invoked when the media dialog is set.	Yes
handlers	Object	An object containing the handlers for the request. For more information on handlers, see Request Handlers.	Yes
target	String	The script selector or dialed number to which the dialog is being transferred. Pass the target as null if the task is not related to transfer.	Yes

transfer(target, handlers)

Transfers a media dialog to the specified target.


Name	Type	Description	Required
target	String	The script selector or dialed number to which the dialog is being transferred.	Yes
handlers	Object	An object containing the handlers for the request. For more information on handlers, see Request Handlers.	Yes

transferWithWrapup(wrapUpreason, handlers, target)

Transfers a media dialog to the specified target with the wrap-up reason selected by agents.

Code Snippet

Copydialog.transferWithWrapUp(task.selectedWrapupReason, target ,  {
success: _handleAcceptSuccess,
error: _handleAcceptError
},
null)


Name	Type	Description	Required
wrapUpreason	String	The wrap-up reason selected by agents.	Yes
handlers	Object	An object containing the handlers for the request. For more information on handlers, see Request Handlers.	Yes
target	String	The script selector or dialed number to which the dialog is being transferred. Pass the target as null if the task is not related to transfer.	Yes

closeWithWrapUp(wrapUpreason, handlers, target)

Close a media dialog with the wrap-up reason selected by agents.

Code Snippet

Copy_mediaDialog.closeWithWrapUp('wrapupreason' , {
success: _handleAcceptSuccess,
error: _handleAcceptError
},
null)


Name	Type	Description	Required
wrapUpreason	String	The wrap-up reason selected by agents.	Yes
handlers	Object	An object containing the handlers for the request. For more information on handlers, see Request Handlers.	Yes
target	String	The script selector or dialed number to which the dialog is being transferred. Pass the target as null if the task is not related to transfer.	Yes