Errors for Agent State and Mode Changes

E_ARM_STAT_AGENT_NOT_FOUND

2

The specified agent is not configured in CCE.

E_ARM_STAT_MRD_LIST_ENTRY_NOT_FOUND

3

The specified Media Routing Domain is not configured in CCE.

E_ARM_STAT_AGENT_NOT_LOGGED_IN

6

The specified agent is not logged into the MRD.

This error is not returned when logging the agent into an MRD.

E_ARM_STAT_AGENT_ALREADY_LOGGED_IN

1

The specified agent is already logged in to this MRD.

E_ ARM_STAT_CANT_LOGIN_TO_VOICE_MRD

11

The agent cannot log in to the voice MRD. The application attempted to log an agent into the voice MRD using the Media API instead of the User API.

E_ARM_STAT_LOGIN_NOT_ALLOWED_FOR_APP_PATH

27

The MRD and peripheral specified in the agent login request are not members of the application path associated with the Finesse server that sent the request.

E_ARM_STAT_PERFORMANCE_LIMIT_EXCEEDED

34

This code is used in the Packaged CCE deployment. When the PG reaches the Maximum Concurrent Number of Logged in Agents for that peripheral, all the ARMMediaLoginReqs for that Peripheral are rejected with this status code.

E_ARM_STAT_CC_OFFLINE

36

The log in request failed because the Central Controller is offline.

E_ ARM_STAT_LOGIN_TIMEOUT

37

The log in request timed out.

E_ARM_STAT_PQ_LOGIN_FAILED

38

The agent log in request to the precision queue failed.

E_ARM_STAT_LOGIN_REQUEST_ALREADY_PENDING

41

There is already a pending request for the agent to log in to the Media Routing Domain.

E_ARM_STAT_ALREADY_HAVE_PENDING_MAKE_AGENT_NOT_READY

9

There is already a pending request to make this agent Not Ready in this Media Routing Domain.

E_ARM_STAT_DO_THIS_WITH_TASK_SENT_RECENTLY

14

The agent cannot be made Not Ready because the agent has a pending incoming task; Finesse has received an offered dialog for the agent.

E_ARM_STAT_ALREADY_IN_REQUESTED_AGENT_STATE

39

The specified agent is already in the Not Ready state.

If reason codes are enabled, then an agent state change from Not Ready to Not Ready with a different reason code is allowed.

E_ARM_STAT_ALREADY_HAVE_PENDING_MAKE_AGENT_NOT_ROUTABLE

8

There is already a pending request to make this agent Not Routable in this Media Routing Domain.

E_ARM_STAT_ALREADY_IN_REQUESTED_AGENT_MODE

40

The agent is already in the requested mode.