User API Errors


Status	Error Type	Description
400	Bad Request	The request is malformed or incomplete or the extension provided is invalid.
400	Generic Error	An unaccounted for error occurred. The root cause could not be determined.
400	Invalid Input	One of the parameters provided as part of the user input is invalid or not recognized (for example, the mode for a mobile agent or the state for a user)
400	Invalid State	The requested state change is not allowed (for example, a user in LOGOUT state requests a state change to LOGOUT or a supervisor tries to change an agent's state to something other than READY or LOGOUT).
400	Parameter Missing	The extension, state, or requestedAction is not provided. If signing in a mobile agent, the mode or dialNumber is not provided.
401	Authorization Failure	Unauthorized (for example, the user is not yet authenticated in the Web Session). The user is not authorized to use the API (for example, an agent tries to use an API that only a supervisor or administrator is authorized to use).
401	Invalid Authorization User Specified	The authenticated user tried to make a request for another user.
401	Invalid State	A user tried to change to a state that is not supported in the scenario.
401	Invalid Supervisor	A supervisor tried to change the state of an agent who does not belong to that supervisor's team.
404	Not Found	The resource specified is invalid or does not exist.
404	User Not Found	The user ID provided is invalid or is not recongnized. No such user exists in CTI.
500	Internal Server Error	Any runtime exception is caught and responded with this error.
503	Service Unavailable	A dependent service is down (for example, the Cisco Finesse Notification Service or Cisco Finesse Database). Finesse is OUT_OF_SERVICE.