Errors for Dialogs
Common Dialog Errors
This table describes common errors returned if Dialog actions fail.
|
Error Constant |
Error Code |
Description |
|---|---|---|
|
E_ARM_STAT_AGENT_NOT_FOUND |
2 |
The specified agent is not configured in CCE. |
|
E_ARM_STAT_MRD_LIST_ENTRY_NOT_FOUND |
3 |
The specified Media Routing Domain is not configured in CCE. |
|
E_ARM_STAT_AGENT_NOT_LOGGED_IN |
6 |
The specified agent is not logged into the MRD. |
|
E_ARM_STAT_TASK_OBJECT_NOT_FOUND |
18 |
The specified dialog cannot be found. |
|
E_ARM_STAT_INCONSISTENT_MEDIA_ROUTING_DOMAIN_IDS |
20 |
The Media Routing Domain ID does not match the MRD ID for this skill, service, or dialog. |
|
E_ARM_STAT_NOT_VALID_AFTER_INTERRUPT_ADVISORY_ACCEPT |
30 |
The dialog has been interrupted by a dialog in a different MRD. Typically, this code indicates that a voice call interrupted the agent working on a chat or an email. |
|
INVALID_DIALOG_ID: <DIALOG ID> |
6030 |
The dialog API request is made and the synchronous response received but the dialog is removed before contacting CCE. |
Internal Errors
If you receive these errors, Contact Cisco Technical Support for assistance.
|
Error Constant |
Error Code |
|---|---|
|
E_ARM_STAT_INVALID_MESSAGE_SEQUENCE |
19 |
|
E_ARM_STAT_NO_OFFER_OR_PRE_CALL_RECEIVED |
21 |
|
E_ARM_STAT_INCONSISTENT_AGENT_IDS |
22 |
|
E_ARM_STAT_SKILL_GROUP_NOT_FOUND |
32 |
|
E_ARM_STAT_SERVICE_NOT_FOUND |
33 |