Contact

The Contact object represents a contact that can be assigned to a phone book. A phone book can contain up to 6000 contacts. Finesse supports a system-wide total of 50,000 contacts.

The Contact object is structured as follows:

<Contact>
   <firstName></firstName>
   <lastName></lastName>
   <phoneNumber></phoneNumber>
   <description></description>
   <uri>/finesse/api/PhoneBook/{phoneBookId}/Contact/{id}</uri>
</Contact>