ConnectedUsersInfo API Parameters

ConnectedUsersInfo

Integer

The container holding information about the agents who are logged-in on to publisher or subscriber.

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userSummary

String

The container which holds summary information of agents who are logged in.

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--> desktopUsers

Integer

Count of Finesse Desktop agents who are logged in.

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-->fippaUsers

Integer

Count of Finesse IP Phone Agents who are logged in.

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-->thirdPartyUsers

Integer

Count of third-party users who are logged in.

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--> totalConnectedUsers

Integer

Total number of connected users in real time.

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totalConnectedUsersViaProxy

Integer

Total number of users connected through reverse-proxy.

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userDetails

String

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-->userDetail

String

The container having the list of users, their Jabber Identifiers, and type.

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--> loginId

String

Login Id of the user.

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-->userType

String

Type of the user.

• Desktop

• Finesse IP Phone Agent

• Third-Party

DESKTOP

FIPPA

THIRDPARTY

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-->xmppJID

Integer

Full Jabber Identifier (JID) of the user.

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-->teamName

String

Name of the team the agent belong to.

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-->extension

String

Agent's phone extension

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-->first Name

String

First Name of the agent.

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String

Last name of the agent.

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-->connectedDuration

Long

Total duration (in seconds) for which the agent has been logged in.

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-->connectedHostName

String

Finesse host through which the agent is connected.

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