InterruptActions
Class finesse.restservices.InterruptActions
InterruptActions are used during non-voice media login. These consist of the actions to be taken when the dialog has been interrupted by a dialog from another Media Routing Domain (MRD). Dialogs can be interrupted if they are in the ACTIVE, PAUSED, or WRAPPING UP states. While a dialog is interrupted, all actions for that dialog are disabled. The following are the action values.
-
ACCEPT
-
IGNORE
Field Details
|
Field |
Description |
|---|---|
|
ACCEPT |
The interrupt is accepted and the agent is not allowed to work on dialogs. |
|
IGNORE |
The interrupt is ignored and the agent is allowed to work on dialogs. |
Method
isValidAction(action)
Determines whether the action is valid dialog logout.
Parameters
|
Name |
Type |
Description |
Required |
|---|---|---|---|
|
action |
String |
Action to evaluate the dialog. |
Yes |
Returns
{Boolean} True if the action is valid; otherwise it returns false.