Troubleshoot IR device onboarding

Alert: Cisco has made the end-of-life (EOL) announcement for the Cisco Edge Device Manager (EDM).

Onboard devices with pre-existing configuration or deployment

Here is a process flow to help you understand and troubleshoot the steps to prepare an existing device for IoT OD onboarding, meaning a device that has been previously used. The device must be erased, the config removed, and set up for onboarding using a Cisco Smart Account and Cisco Plug and Play (PnP).

Onboard a new device

Here is a process flow to use when you onboard a new device that you ordered using a Smart Account and "IOT OD" PID.

Troubleshoot SEA

Use this process flow to troubleshoot issues when setting up Secure Equipment Access remote sessions.