Contact Center Express

ACD Steps

The steps in the ACD palette of the Cisco Unified CCX Editor provide script designers with a way to queue calls and connect them to available resources.

These steps are only available in Cisco Unified CCX packages.

Note	See the Cisco Unified Contact Center Express Administration and Operations Guide for configuration information about Cisco Unified CCX and Contact Service Queues (CSQ).

Figure shows the steps in the ACD palette as they appear in the Palette pane of the Cisco Unified CCX Editor.

ACD Palette Steps

Note

The functionality for the Set Priority and Create CSQ Prompt steps is specific to both the Cisco Unified CCX Enhanced and Premium products. If you have not licensed any of the Cisco Unified CCX products (that is, Cisco Unified IP IVR license) this entire palette and its steps do not appear in your Cisco Unified CCX Editor.