Copy<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<chatGatewayConfig>
<channels>
<channel>
<auth>
<pageAccessToken>my_facebook_page_access_token</pageAccessToken>
<verificationToken>my_facebook_verify_token</verificationToken>
</auth>
<chatFeedId>100000</chatFeedId>
<enabled>true</enabled>
<ratingEnabled>true</ratingEnabled>
<messages>
<entry>
<key>CHAT_ENDED</key>
<value>Your chat has ended. Thank you.</value>
</entry>
<entry>
<key>UNSUPPORTED_MESSAGE</key>
<value>Sorry, we support only text messages.</value>
</entry>
<entry>
<key>RATING_OFFER</key>
<value>Would you like to rate your chat experience on a scale of 1 [worst] to 5 [best]? Select a rating.</value>
</entry>
<entry>
<key>PROBLEM_STATEMENT_CAPTION</key>
<value>How can we help you? Choose from one of the options.</value>
</entry>
<entry>
<key>CHAT_ENDED_UNKNOWN_ERROR</key>
<value>Oops! An error occurred. Chat has ended. Try again later.</value>
</entry>
<entry>
<key>WAIT_FOR_AGENT</key>
<value>Just a moment...finding an expert to chat with you.</value>
</entry>
<entry>
<key>AGENT_JOIN_TIMEOUT</key>
<value>We are busy at the moment. You can continue to wait or try again later.</value>
</entry>
<entry>
<key>WELCOME_MESSAGE</key>
<value>Hello! Welcome to ABCD Customer Care.</value>
</entry>
<entry>
<key>CHAT_ENDED_INACTIVITY</key>
<value>Chat has ended due to inactivity. You can contact us again.</value>
</entry>
<entry>
<key>CHAT_ENDED_AGENT_UNAVAILABLE</key>
<value>Sorry, we could not find an expert to chat with you at this moment. Try again later.</value>
</entry>
<entry>
<key>RATING_COMPLETE</key>
<value>Thank you for the feedback.</value>
</entry>
</messages>
<problemStatements>
<problemStatement>
<queueId>1</queueId>
<title>Warranty Issue</title>
</problemStatement>
<problemStatement>
<queueId>2</queueId>
<title>Sales Enquiry</title>
</problemStatement>
<problemStatement>
<queueId>3</queueId>
<title>Complaints</title>
</problemStatement>
</problemStatements>
<type>FACEBOOK_MESSENGER</type>
</channel>
</channels>
<httpProxy>
<enabled>true</enabled>
<host>my-http-proxy.example.com</host>
<port>8080</port>
</httpProxy>
<version>1.0</version>
</chatGatewayConfig>