General tab (Voice Browser step)

Use the General tab of the Voice Browser workflow editor step to select a Document variable that contains the name of what to open. This document variable points the browser toward the specific URL from which you can invoke the Voice Browser and run it.

Note	You need to create the Document variable first using the Create URL Document step before you can specify the variable name in the Voice Browser step.

Voice Browser Customizer Window—General Tab

The following table describes the properties of the General tab of the Voice Browser customizer window.

Voice Browser Properties—General Tab

Properties / Buttons

Description

Contact

Variable indicating the contact that triggers the execution of the step.

Default is the Triggering Contact, unless another contact is specified.

Interruptible

Radio button.

Yes—An external event (such as an agent becoming available or a caller hanging up) can interrupt the step.

No—The step must complete before any other process can execute.

VXML Document

Variable or expression indicating the URL that points to the VoiceXML-enabled web pages. In addition to the URL, request string parameters are put into the URL document and passed through the Document object.

Note	If the VoiceXML application uses a grammar file with more than one rule, be aware that the Voice Browser starts recognition using the last rule in the file. Remember to take this into consideration when designing your VoiceXML script.