General Rules

The general rules for the Primary.Actual field format in the Unified CCX CTI Protocol Version 14 are mentioned below:

• This format applies only to non-ICD secondary lines for logged on agents.

• This format is backward compatible with Unified CCX CTI clients that use versions prior to 14. For backward compatibility, Unified CCX removes the primary ID field and returns only the actual extension ID.

• All instances of ConnectionDeviceID, subject DeviceID, ANI, DNIS, and DialedNumbers fields are affected. These fields exist in many _CONF and _EVENT messages. Clients can also provide the new format to _REQ messages (not required). Unified CCX will ignore the primary part and utilize only the actual extension to be used in the third party call control methods.

• The device type shall also change to reflect the field type. A new field DEVID_NON_ACD_DEVICE is introduced to label "Primary.Actual" fields.

• Since the device ID is able to hold two IDs, the maximum length of the ID is essentially cut in half. With this new format, the maximum length for the device ID fields is cut from 64 bytes to 31 bytes (1 byte for the dot) assuming that both the primary and the actual IDs are of the same length.