The Play Prompt Step

Continue the icd.aef script by dragging a Play Prompt step from the Media palette to the Design pane.

Next, configure this Play Prompt step to play a welcoming prompt to the caller.

Note

When developing scripts that prompt callers, remember to accommodate the needs of hearing-impaired customers. To make your application fully accessible to these callers, set up scripts to interact with devices such as a Telecommunications Relay Service (TRS) or Telecommunications Device for the Deaf (TTY/TDD).

Figure shows the configured Prompt tab of the Play Prompt customizer window.

Play Prompt Customizer Window—Configured Prompt Tab

Configure the Play Prompt step as follows:

General tab:
- Contact—Triggering Contact
  
  The step operates on the contact that triggers the execution of the script.
- Interruptible—Yes
  
  External events can interrupt the playing of the prompt. (At this point the script has not yet queued the call, so this configuration has no effect.)

Prompt tab:
- Prompt—WelcomePrompt
  
  WelcomePrompt is the prompt that the Play Prompt step plays back to welcome the caller.
- Barge in—Yes
  
  The caller can interrupt the prompt playback.
- Continue on Prompt Errors—Yes
  
  In the event of a prompt error, the script continues to play back the next prompt in the sequence or waits for caller input.

Input tab:
- Flush Input Buffer—No
  
  The system does not erase previously entered input before capturing new caller input.