Create TTS Prompt
Use the Create Text-to-Speech (TTS) Prompt step to play back the text from a string or document expression as speech, using one of the installed TTS servers.
Note | The Create TTS Prompt step is only available for the Cisco UnifiedIP IVR or Cisco Unified CCX Premium license options. |
By default, the language of the TTS Prompt is determined by the language in which the prompt is going to be played back. You have the option of overriding this default and specifying another language. However, you should keep this field up to date with the language of the text passed in to ensure proper interpretation of the text.
Note | If the script cannot find the Override Language (or the language defined for the contact if Override Language is undefined) from the initialized TTS server list, this TTS request will be denied. |
The following table describes the properties of the TTS Prompt customizer window:
|
Properties / Buttons |
Description |
||
|---|---|---|---|
|
Text |
Variable or expression indicating the location of the string or document expression to be played. |
||
|
Voice Gender |
Variable indicating the gender of the simulated voice to be used for the prompt. Voice gender can be male, female, or default, if supported by the TTS provider. If not supported, the system automatically falls back to a supported voice gender. |
||
|
Override Provider |
(optional) Variable or expression indicating a different TTS provider to be used where the prompt is played back instead of the provider defined for the contact. |
||
|
Override Language |
(optional) Variable or expression indicating a different language to be used where the prompt is played back instead of the language defined for the contact.
|
||
|
Output Prompt |
Variable that stores the prompt that results from this step. |