Configuring the Welcome Prompt

Cisco AutoAttendant can only use welcome prompts that are stored on the Cisco Unified CCX Engine. To configure your automated attendant to use a customized welcome prompt, you must upload it to the server and configure the appropriate Cisco AutoAttendant instance.

Tip

To start Cisco Unified CCX Administration, open http://<servername>/appadmin in your web browser, where servername is the DNS name or IP address of the application server. Click Help for detailed information on using the interface.

Procedure

Step 1

From the Cisco Unified CCX Administration main menu, choose Applications > Prompt Management.

The Prompt Management window displays.

Step 2

From the Language Directory drop-down menu, choose the specific language and directory where the prompt should be uploaded.

Step 3

To add a new prompt

  1. Click the Add a new prompt hyperlink.

    The Prompt File Name dialog box displays.

  2. To open the Choose file dialog box, click Browse.

  3. Navigate to the source .wav file folder and double-click the .wav file that you want to upload to the Cisco Unified CCX Engine.

  4. Confirm your choice in the Destination File Name field by clicking in the field.

  5. To upload the .wav file, click Upload.

    The system displays a message that the upload was successful.

  6. Click the Return to Prompt Management hyperlink.

    The window refreshes, and the file displays in the Prompt Management window.

Step 4

To replace an existing prompt with a new .wav file

  1. Click the arrow in the Upload column for the prompt that you want to modify.

    The Choose file dialog box opens.

  2. Enter the name of the .wav file that you want to use to replace the existing prompt.

  3. When you have provided the .wav file and prompt name information, click Upload.