Script Flow for the PostRouteSelectCSQ.aef Script

The script receives the call from the Cisco Unified CallManager.

Example:

The script plays a welcome message to the caller.

Example:

In the Request Route step, the script requests a route label from the Cisco Unified ICME system for a CSQ in the Cisco Unified CCX system.

Example:

The Set Enterprise Call Info step puts the label contained in the routeSelect variable into the enterprise call variable, call.PeripheralVariable2. In this case, the label is a CSQ identifier. This variable can be displayed on the Cisco Finesse Desktop.

Example:

No enterprise Extended Call Variables are used in this script.

If the route request fails, the script selects a default CSQ.

Example:

If the call is not answered before the time limit, a prompt is played, and the call is put in the queue to repeat the process until the call is answered or droped by the caller.

Example:

In the General tab of the Play Prompt Step:

• Triggering Contact is selected as the contact

• Interruptible option is Yes. This means that as soon as the call is answered, this queue prompt will be interrupted.

In the Input tab of the Play Prompt Step:

• Flush Input Buffer option is No