The Unsuccessful Output Branch

If the Name To User step does not make a successful match between the name entered by the caller and a name in the user directory, the script executes the Unsuccessful output branch of the Name To User step, as shown in figure 43.

Just as with the Timeout output branch, configure the Unsuccessful output branch to play back a prompt that informs the caller that the call was unsuccessful. The script plays a good-bye prompt, and then terminates the call.

Use the Create Container Prompt step to create a prompt called finalPrompt that the Play Prompt step plays at the end of the script, after which a Terminate step terminates the call.

Configure the Create Container Prompt step in similar fashion to the previous Create Container Prompt step (seeThe True Output Branch), with the exception that you choose finalPrompt as the output prompt of the Create Container Prompt step.

The Goto step, named Bye, sends the script to the Label step named Bye, under which the final sequence of steps conclude the call. (See The Closing Steps of the SNU.aef Script.)