The Example Cisco Unified CCX Basic Script Template

The icd.aef script template accepts a call, plays a welcoming prompt, and then either connects the caller to an available resource or queues the call until a resource becomes available. While queued, the caller periodically hears a prompt explaining that the call is still in the queue and still waiting for an available resource. When the resource becomes available, the script connects the call.

Figure shows the icd.aef script as it appears in the Design pane of the Cisco Unified CCX Editor window.